FAQ - Frequently Asked Questions

Intenzi products are built by W. W. Wood Products Inc, a family-owned company since its beginning in 1977. The company is located in Dudley, Missouri, a rural town of under 300. Dudley is 2 1/2 hours south of St. Louis, Missouri, in the southeast corner of the state.
Our website is available all day, every day. You may email or message us at any time, and we'll get back to you within one business day. Our call center is open Monday-Thursday 8:00AM-4:00 PM CT and Friday 8:00AM-12:00 PM CT.
Click on the "Account" tab in the navbar at the top of the page. Under the "Account Info" section, you may edit your name, company name, and phone number. Click the "Save" button to save your changes.

You may also edit, add, or delete your shipping and billing addresses on this page under the "Shipping/Billing Address" section. To edit an address, click the pencil icon next to it, make your changes, and click the "Save" button. To delete an address, click the trashcan icon next to it. Add a new address by clicking the "New" button.

To edit your password, click the "Change Password" button at the top of the page. We will send a password reset link to the email you signed up with. If you need additional help changing your account information, please contact us, and we'll be happy to help.
You may call, email, or message us for more support. Please see our Contact page for more information.
If you are a contractor, cabinet maker, or any other business requiring large quantities of doors, please contact us directly to see if a discount is available.
After you know your measurements:
  1. Find the page of the product you wish to purchase.
  2. Enter the height and width from the measurements that you took.
  3. Choose your wood species and finish, if applicable.
  4. Choose your hinging option.
  5. Input the quantity you need.
  6. Click "Add to Cart"
  7. Add more products to your order if you like.
  8. When you are finished adding all the items to your order, proceed to check out by clicking on the cart icon in the upper righthand corner of the page.
  9. Double-check the accuracy of the items in your cart. Enter your shipping and billing addresses, and any promotion code you may have.
  10. Hit the "Checkout" button to enter your credit card information and complete your order.

If you are ordering multiple painted items, we suggest you place a single order for all products that are required to match in color. See more about painted finishes here.
Intenzi begins processing your order as soon as it is placed. Most orders ship within 5-7 business days of being placed. Please allow for additional time when a holiday falls within the 5-7 day lead time window.
Intenzi accepts all major credit cards as a form of payment.
We do not accept changes to or cancellations of orders once they have been placed. All items are custom-built and processing begins immediately after an order is placed. Please confirm all product sizes and specifications prior to finalizing an order.
Because all items are custom-built per the original order specifications, we do not accept returns. If your products are damaged in shipping, please contact us and we will work with you to replace the damaged items. If any products are not made according to the specifications on your original order, we will replace them with the correct products.
Log into Intenzi and go to the "Account" tab in the navbar at the top of the page. Click the "Order History" button to access your order history. You can input a date range or the order number to search for orders you have placed.

Once your order ships, we will provide you with a tracking number as well.
Orders generally ship out within 5-7 business days of being placed. Please allow extra time if a holiday falls within that 5-7 business day range. We use standard ground parcel shipping, so actual shipping time will depend on your location.
Yes, we ship anywhere in the United States.
All Intenzi orders ship for free!
Before your order ships, you can track its progress on the Intenzi website by logging in, going to the "Account" page, and clicking on the "Order History" button.

When your order ships, its tracking number will appear on the "Order History" page and in an email sent to your account address.

Due to the variety of hinge and overlay options, Intenzi does not provide instructions for measuring for replacement cabinet doors. If you are ordering doors with Intenzi hinges, please see this example for how to find the correct measurements.
No, we don't add anything the measurements you input. All measurements are for the ACTUAL size of the of the item to be produced. The size that you enter will be the size that we make your products.
Please use the provided conversion guide on each product page to convert your measurements to decimal.
Intenzi offers eight different wood species. For more information on each kind check out the material section of our Policies page. Intenzi wood species are:
  • Cherry
  • Clear Alder
  • Hickory
  • Knotty Alder
  • Oak
  • Maple
  • Paint Grade
  • Redefined Rustic
Paint Grade products are typically constructed out of a soft maple species but any smooth, tight-grain, cost-effective wood may be used at our discretion. Paint Grade products will also have MDF panels when possible to reduce costs and improve paint surface. Materials will likely not match and have significant color variation since they are intended for painted finish.
This product is made from lumber that has significant color variants, non-uniform grain patterns, and irregular texture. Variations between images shown on this site and the final product are likely. Any variation or apparent defect is acceptable with Redefined Rustic. Examples of variations and perceived blemishes include but are not limited to mineral streaking, discoloration, rough areas, cracking, mixed grain patterns, and knots that may or may not be stable. Knots, in particular, may become loose or fall out, as well as contain holes that you can see through. Our customers should expect blemishes as part of the beauty of our Redefined Rustic. Intenzi makes no representations about the ease of finishing this product for any particular use or application. It is the customer’s responsibility to determine the most suitable method to finish this product, fully understanding the challenges that could arise as a result of the possible material variations noted.
Intenzi offers products in four popular Sherwin Williams colors:

For more information, please see the painted finishes section of our Polices page.
Tall doors may be built with multiple panels and center rails to improve stability.
MDF is only used in our Paint Grade products. All other products are solid wood.
Doors cut for glass (glass frames) and mullion doors do NOT include glass. Glass clips will be provided.

Due to the variety of hinge and overlay options, Intenzi does not provide instructions for installing doors with non-Intenzi hinges. If you are ordering doors with Intenzi hinges, the installation process is quite straightforward!

Intenzi hinges come preinstalled on the doors and ready to attach to standard 3/4" cabinet face frames. Once preferred door placement is determined, use a properly sized screw to attach the hinge to the cabinet frame. Watch this video to see how easy the process is!

All Intenzi products are made in our factory located in Dudley, Missouri, USA.
Looking at the front of the door, if you want hinges on the left, select "Left".
Doors will bored for two or three hinges, depending on the size of the door.
Intenzi combines Concealed 1/2" Overlay hinges with its doors.
Adjusting your cabinet doors is easy with Intenzi’s six-way adjustable hinges. You’ll need a #2 POZI screwdriver and a #2 square drive bit screwdriver.

  • To adjust your door left or right, find the screw located on the front of the face frame, and rotate it until you’re satisfied with the door’s placement.
  • To adjust your door up or down, locate the screws attached to the frame on both hinges, and loosen them with the #2 square drive bit. Once you get the desired position for your door, tighten the screw on one hinge and check the alignment. If the position is correct, tighten the remaining hinge.
  • The in and out adjustment will fix any flushness issues you may have with the doors in relation to each other. Locate the adjustment screw towards the back of the cabinet and rotate it to bring your door in or out.
Intenzi guarantees its standard products against defects in material and workmanship for one year from the date of shipment. Defects include, but are not limited to:
  • Warping 1/4" out of plane for entire door
  • Cracking of panels, drawer fronts, headers, and rails
  • Dimension tolerances of more than +/- 1/16"
Items that are not covered under warranty include:
  • Doors over 23" in width or 60" in length
  • Color or grain match
  • Claims against additional labor or finishing costs
See the warranty section of our Polices page for more information.
Contact us by email or submit a request on our Contact page.